Privacy policy

Welcome to OxyGlow Cosmetics. We value your trust and are committed to protecting your personal information while providing a secure, transparent, and convenient online shopping experience.

Throughout this Privacy Policy, the terms "OxyGlow Cosmetics," "Company," "we," "our," and "us" refer to OxyGlow Cosmetics and its legally registered operating entity. The terms "you," "your," and "user" refer to individuals accessing or using our website.

This Privacy Policy is an electronic record under the Information Technology Act, 2000, and applicable rules and regulations governing electronic records and data protection in India. It does not require a physical or digital signature.

This policy explains how we collect, use, process, store, protect, and share personal information when you visit our website, create an account, purchase products, or interact with our services.

By using our website, you acknowledge this Privacy Policy. Where required by applicable law, we will obtain your consent before processing personal information for specific purposes.

2. Information We Collect

To provide a seamless shopping experience, OxyGlow Cosmetics may collect certain personal and non-personal information.

Personal Information

  • Full name
  • Email address
  • Mobile number
  • Billing and shipping addresses
  • PIN code and location details
  • Account registration information
  • Order and purchase history
  • Customer service communications
  • Payment transaction details

Payment Information

Payments may be processed through authorized third-party payment gateways. We may receive transaction references, payment status, and limited payment-related information required for order processing.

We do not ordinarily store complete debit or credit card details on our own systems.

Automatically Collected Information

When you browse our website, we may collect certain technical information, including:

  • IP address
  • Browser type and device information
  • Website pages visited
  • Session duration and browsing activity
  • Referral sources
  • Cookies and similar tracking information

This information helps us understand website performance, improve customer experience, and optimize our services.

3. How We Use Your Information

OxyGlow Cosmetics may use collected information for the following purposes:

  • Processing, confirming, and delivering customer orders.
  • Managing payments, refunds, and cancellations.
  • Sending order confirmations, shipping notifications, and delivery updates.
  • Responding to customer inquiries and support requests.
  • Improving website functionality and shopping experiences.
  • Understanding customer preferences and product interests.
  • Conducting website analytics and measuring marketing performance.
  • Sending promotional offers, product updates, and marketing communications where permitted.
  • Detecting and preventing fraudulent transactions or unauthorized activities.
  • Complying with applicable legal and regulatory obligations.

We process personal information only for legitimate, disclosed purposes and in accordance with applicable laws.

4. Cookies & Tracking Technologies

OxyGlow Cosmetics uses cookies and similar technologies to improve website performance, personalize shopping experiences, and understand visitor behavior.

Cookies may help us:

  • Remember shopping cart selections and user preferences.
  • Maintain login sessions.
  • Analyze website traffic and visitor engagement.
  • Measure advertising campaign performance.
  • Display relevant promotional content.
  • Improve website navigation and functionality.

We may use analytics and advertising technologies provided by third-party platforms, such as Google and Meta, where applicable.

These providers may process information in accordance with their respective privacy policies and applicable consent requirements.

You can manage cookies through your browser settings and any cookie preference controls made available on our website.

Disabling certain cookies may affect some website features.

5. Information Sharing & Disclosure

OxyGlow Cosmetics respects customer privacy and does not sell personal information to third parties for monetary consideration.

We may share relevant information with trusted service providers when reasonably necessary to operate our business, including:

  • Payment gateways: To securely process payments and refunds.
  • Courier and logistics partners: To fulfill and deliver orders.
  • Website and technology providers: To maintain our online store and related systems.
  • Customer support providers: To respond to customer inquiries.
  • Marketing and analytics partners: To measure performance and deliver relevant communications where legally permitted.

We may also disclose information when required by applicable law, a valid legal process, or an authorized government or regulatory authority.

Service providers are expected to handle personal information appropriately and use it only for authorized purposes.

6. Data Security & Protection

Protecting customer information is an important priority for OxyGlow Cosmetics.

We implement reasonable administrative, technical, and organizational security measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

Such measures may include access controls, secure communication protocols, appropriate encryption, and restricted access to customer information.

Although we take reasonable precautions, no internet-based transmission or electronic storage system can guarantee absolute security.

Customers are encouraged to protect their account credentials and avoid sharing passwords or sensitive information with unauthorized individuals.

7. Third-Party Websites & External Links

Our website may contain links to third-party websites, payment services, social media platforms, or external resources.

These websites operate independently and may follow their own privacy practices.

OxyGlow Cosmetics is not responsible for the content, privacy policies, or security practices of external websites.

We encourage customers to review the privacy policies of third-party services before providing personal information.

8. Marketing Communications & Promotional Updates

OxyGlow Cosmetics may communicate with customers through email, SMS, WhatsApp, or other available communication channels regarding:

  • New product launches
  • Exclusive skincare offers
  • Seasonal and festive promotions
  • Personalized product recommendations
  • Shopping cart reminders
  • Customer loyalty and promotional campaigns

Marketing communications will be sent in accordance with applicable consent and communication regulations.

Customers may opt out of promotional communications through available unsubscribe options or by contacting customer support.

Transactional communications relating to orders, payments, and deliveries may continue where necessary.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy or to meet applicable legal, accounting, tax, and regulatory requirements.

When information is no longer required, we take appropriate steps to delete, anonymize, or securely dispose of it, subject to applicable retention obligations.

10. Customer Privacy Rights

Subject to applicable laws, customers may have the right to:

  • Request access to information held about them.
  • Request correction of inaccurate personal information.
  • Request deletion of eligible personal information.
  • Withdraw consent for processing where consent is the applicable legal basis.
  • Opt out of promotional communications.
  • Raise concerns regarding the handling of their personal information.

Requests may be submitted through the customer support channels listed on our official website.

Certain information may need to be retained to comply with legal obligations or complete pending transactions.

11. Children's Privacy

Our website is intended for individuals legally permitted to make online purchases.

We do not knowingly collect children's personal information for independent marketing purposes without appropriate authorization or consent where required by law.

Parents or guardians who believe a child's personal information has been collected inappropriately may contact us to request appropriate action.

12. Changes to This Privacy Policy

OxyGlow Cosmetics reserves the right to update or modify this Privacy Policy to reflect changes in our services, business operations, technology, or applicable laws.

Any revised policy will be published on our official website with an updated effective date.

We encourage customers to review this page periodically.

Where required by law, we will provide appropriate notice or obtain renewed consent for material changes.

13. Grievance Redressal & Contact Information

If you have questions, complaints, or concerns regarding the collection, use, processing, or protection of your personal information, please contact OxyGlow Cosmetics through our official customer support channels.

Brand: OxyGlow Cosmetics

Website: https://oxyglowcosmetics.com/

Customer Support Email: support@oxyglowcosmetics.com

We aim to review and address privacy-related grievances in accordance with applicable Indian laws.